HomeMy WebLinkAbout12.31.25 BOS Correspondence - FW_ Formal Complaint and Notice of County Oversight Failure – PneumaCare Pastor John and Jason, Bianka.ATTENTION: This message originated from outside Butte County. Please exercise judgment before opening
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From:Clerk of the Board
To:BOS
Cc:Rowe, Tiffany; Mutony, Heather
Subject:BOS Correspondence - FW: Formal Complaint and Notice of County Oversight Failure – PneumaCare Pastor John
and Jason, Bianka
Date:Wednesday, December 31, 2025 8:24:24 AM
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Good morning,
Please see the attached correspondence.
Thank you
From: Jessica Wilson <wiseupgirly@gmail.com>
Sent: Wednesday, December 31, 2025 7:47 AM
To: Clerk of the Board <clerkoftheboard@buttecounty.net>; gcboard@countyofglenn.net;
BoardClerk@placer.ca.gov; clerkoftheboard@yolocounty.gov; Clerk@solanocounty.gov;
shoughtby@tehama.gov; bos@co.yuba.ca.us; info@suttercounty.org; clerk@countyofcolusa.org;
grievance@partnershiphp.org
Subject: Formal Complaint and Notice of County Oversight Failure – PneumaCare Pastor John and
Jason, Bianka
To the Honorable Members of the Board of Supervisors,
I am submitting this formal complaint to place the County on notice of serious service
failures, misrepresentation, and potential civil rights violations by PneumaCare, a
provider operating within County funded and or County affiliated programs, including
CalAIM related housing and community support services.
This complaint concerns PneumaCare’s handling of my case across multiple months,
multiple staff members, and multiple County interfaces. The conduct described below
reflects not only provider level misconduct, but also a failure of County oversight of a
contracted or affiliated service provider.
### Individuals Identified
The following PneumaCare personnel are identified based on documented
communications and actions:
- Abraham Gonzalez
- Favi
- Bianca
- Pastor John
- Pastor Jason
These individuals acted within the scope of PneumaCare’s service delivery and
representation of available housing and CalAIM supports.
Background
In or around September through November 2024, I was referred to PneumaCare for
housing transition, housing deposit, tenancy sustaining, and related CalAIM community
supports. PneumaCare’s published materials and direct representations stated that
these services were available and could be provided upon completion of required steps.
I relied on those representations, signed releases, paid application related costs, and
repeatedly attempted to engage PneumaCare in good faith to obtain the services
promised.
Pattern of Misconduct and Neglect
1. Failure to Provide Promised CalAIM Services
Despite repeated requests, I was not provided housing transition navigation, tenancy
sustaining services, or timely housing deposit assistance, even though these services
are listed in PneumaCare’s community supports.
2. Repeated Non Response and Delay
My communications requesting follow up meetings, grievance procedures, inspections,
and next steps were ignored or delayed for weeks at a time. Requests for formal
grievance paperwork were repeatedly ignored despite being legally required upon
request.
3. Misrepresentation and Shifting Explanations
I was given inconsistent explanations regarding what services were available, what
funding could be used, and what steps were required. Statements changed depending
on who responded, indicating a lack of policy compliance or transparency.
4. Improper Escalation Handling
When I requested supervisory review, escalation was delayed or obstructed. In one
instance, I was accused of “yelling” during a phone call, a claim I dispute and which
reflects bias and mischaracterization rather than any documented misconduct on my
part.
5. Only Responded After Complaints Were Filed
Meaningful responses occurred only after grievances and external complaints were
initiated, indicating that services were withheld until oversight pressure was applied.
County Oversight Concerns
PneumaCare operates within systems funded or administered by County and State
resources. The County therefore has an obligation to ensure that providers:
- Deliver services as represented
- Comply with CalAIM and civil rights requirements
- Maintain accessible grievance procedures
- Do not engage in discriminatory or retaliatory conduct
This complaint places the County on notice of potential:
- Failure to monitor contracted services
- Civil rights and disability access violations
- Pattern and practice issues affecting other clients
Requested County Action
I am requesting that the County:
1. Conduct an independent review of PneumaCare’s contracts, service delivery, and
grievance handling
2. Determine whether CalAIM obligations were violated
3. Identify whether similar complaints exist involving other clients
4. Require corrective action and monitoring
5. Preserve all records, communications, and contracts related to PneumaCare
Please confirm receipt of this complaint and advise me of the County’s intended
response. I have extensive documentation supporting each point and will provide it upon
request.
Sincerely,
Goddess